On the CBD Business Accelerator Podcast is Brian Schmitt & Matt Sibert.
5 Steps To Finding Customer Pain Points
1. One way to find customer pain points on a website is to watch customers use the site and have them talk through their actions and thoughts.
2. Write out specific actions or behaviors that users can take on each page of the website.
3. Score the users on a scale of 1-4 based on how easy or difficult it was for them to complete the desired actions or behaviors.
4. Average the scores for each page and focus on areas where the score is above a 2.5, as these may be pain points for customers.
5. Generate ideas for improving these pain points by listening to customers and considering potential solutions.
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